How to create a backup?

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With each game server you get 50 GB of your own backup space. With this you can backup your server and restore it. This article will tell you how to use these features.

Path to backup function

Log in to the g-portal.us web interface and go to My Servers -> Your game server -> System -> Backup

There click on Backup and the game server will start to create a backup.

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Restoring from backup

Log in to the g-portal.us web interface and go to My Servers -> Your game server -> System -> Backup

If a backup exists, there will be two options:

  1. Restore
  2. Delete

Click on Restore to reinstall your server from the backup.

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Error messages

You might encounter the following errors:

The backup could not be created due to an error

This is caused by an internal error. You will have to contact the support staff.

Server remains in Maintenance mode for a long time

This can happen if your savegame is very large (lots of data to save)

or

There is currently a game update and all backups are frozen in time.

No backup between 7pm and 9pm

Unfortunately it is not possible to make a backup between 7pm and 9pm o'clock, because most of the games are played during this time and we want to give this priority.