How do I connect to my FTP server?

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With each server you get FTP access. With this you can connect to your server and edit files as well as settings of the server. This article explains how to access your FTP server with your access credentials.

Connect to the server via FTP

Download client

To connect to the server via FTP, we need a FTP client. In this example we will use FileZilla.

Get access data from the web interface

Click on My servers and on the respective server. In this case it is a Minecraft server. Click on the Status tab. Then scroll down to the FTP access data. It should look like this:

Ftp access data.png

Connect with FileZilla

We now enter this data in FileZilla. After clicking on Connect it should look something like this:

Ftp filezilla.png

That's it, we are connected to the server using FTP! On the left is your computer with your files and folders, on the right the files and folders of the server.

Error Messages

The following error messages may occur. These are either server-dependent or due to wrong input.

530 Sorry, Authentication failed.

Status: Connect to ...
Status: Connection established, waiting for welcome message...
Status: Insecure server; It does not support FTP over TLS.
Command: USER gpftp123456789
Response: 331 Password required for gpftp123456789.
Command: PASS **********
Answer: 530 Sorry, Authentication failed.
Error: Critical error: Connecting to server failed

This error message can have several causes:

  1. The password is incorrect
  2. Error on the FTP server

For the first error, you simply entered the password incorrectly or copied empty spaces. Copy the password again and check if all characters are copied and no spaces are included.

If you're certain your password was correct and the problem still persists, you should contact support. To do this simply go to the support area here. This cause, however, is rare, so always check your password several times.

Answer: 550 Sample folder/sample file.exe : Permission denied.

Status: Start uploading from C:\Users\User\Desktop\SampleFile.exe
Command: PASV
Response: 227 Entering Passive Mode (176,57,122,123).
Command: STOR Samplefile.exe
Answer: 550 sample folder / sample file.exe: Permission denied.
Error: Critical error

This error message can have two causes:

  1. File is in use by the server
  2. Server is in Protected Mode
  3. (Minecraft special case) The stats folder can not be opened / edited (see more below)

For the first cause, the error occurs when there is a problem with the permissions. This means e.g. that the server is using this file, that is, the server is running and you can not edit the file.

For the second cause, you must disable Protected Mode. This is done by removing the hook at Protected Mode. This setting can be found under the tab Basic settings . Protected Mode does not exist with every game, so if you do not find it, do not worry. :-)

To fix the error, just stop the server and wait until it is turned off. Then you should be able to edit the file.

Stats folder for Minecraft

The stats folder in the world folder can not be opened or edited. These are safety precautions for the GPC system. But if you need access to the folder, please create a support ticket.

Error: Connection timed out after 20 seconds of inactivity

Status: Connect to ...
 Error: Connection timed out after 20 seconds of inactivity
 Failed to connect to server

This error message can have the following causes:

  1. Hostname (IP) is entered incorrectly
  2. No Internet connection
  3. FTP server can not be reached

First, check the hostname of your FTP server again.

Second, check your Internet connection.

Third, contact support of