Same probleme here...
Please just make a IP connect.
You can direct connect using the console and the "open" command. open <sserver ip>
This doesn't work if your server still isn't being queried by the Master server.
Are our accounts getting credited as compensation for this? I just spend $55.00 AUD for something that I can't use even though the timer is ticking.
Alternatively, I'm happy to receive a refund.
I sincerely hope that we receive some form of compensation for this. Especially when the service was advertised as "Directly Available" and "In 3 minutes to your server."