Its a beta that's a work in progress.
Yes, they should advertise that before you pay 100%.
However they are working around the clock it get it going, and they are re crediting us for days missed, which is what they must do according to the ACCC.
There is more overhead having different server instances running compared to one that is 20 slot, however its minor. The fact is we aren't being charged by person though, but by slot. The ATLAS server's are dodgy as hell, it takes a lot of fiddling to get them to work and it is hard to automate.
I would stress patience, its the middle of the holiday period and they are still working hard on this, and with some tweaking i've managed to get almost everything working perfectly. It's not ideal but every day its getting better.
is not getting better, when you are in freeport and cant progress with the game, i have lost a fair amount of players - forced wipe for adding expansion servers is not great. i am sitting with 2 clouds of unusable slots at the moment.