Hi, The forums are community run. Tech Support is available by tickets. I help out where and when I can. I have been running my servers with G-portal for well over 2 years now, and having been through all the major, and a few minor hosting companies, can say this is the best place I know of.
If there is an issue that needs solving, that i cant help with, i will tell you to ask support, and tickets are answered in under 4 hours. Normally within a lot less.