Cannot find my newly bought Xbox Server please help

  • Hi We purchased a ten slot server yesterday through the Xbox g portal app and it loaded for awhile then the app freaked out. We have the charge on both our Microsoft transaction list and also charged to our bank account and is now on our statement. We have tried to contact support but haven't gotten any help yet. was wondering if anyone else has had this problem/knows a fix. We really want to play Conan with our friends and id rather not have to go to Microsoft for a refund. Any help would be greatly appreciated. Thanks in advance!