When ever my Conan server goes into Maintenance Mode it gets stuck there and I need to send a ticket to get it fixed. Today it was stuck there for 9 hours, Is there anything I can do about it, like being able to shut it off myself? I have not received any response to that question. This is terrible that I have to have my server shut down for so long and can not do anything about it.
Sorry youre having those issues, i would suggest submiting a ticket so the support can help you.
They dont take to long to answer tickets and they are really helpfull.
sometimes, using the reinstall button helps, but normally, as soon as it goes into mainenance, you should snd a ticket to support
I am dropping it I think they are really mad at me for asking so much
I should have guessed when it took 9 hours to respond to my ticket, actually they responded to some else's ticket that put one in for me
the only time i have ever seen support take so long is either during a busy period like big atlas and ark updates together, or shift changes between east and west timezones (eu/na).. and i am in australia..
tickets are responded to in order of receipt, so if you keep asking questions on the same ticket, the received time is t he last time you wrote on that ticket. which is probably why s omebody was answered before you
next time, a simple "machine is showing maintenance, can i please have this rectified" (like i do) should be all that is needed