Could I recommend an active support help option. Been waiting more than 2 hours to fix my server that is down and still no feed back as to the problem or a potential fix to the problem. Paying for a server that I can not use and getting no communication as to how to fix it, just has pending.
We provide one of the fast response time of any game server provider, Most have a 24 hour reply time. We normally manage in under 1 hour. But the varies depending on the issue and how many tickets we receive, as we answer in the order we get them.While i understand waiting for a reply while the server is having a problem is annoying, Keep in mind we have over 40,000 servers within G-portal. There no way to for any company to provide instant help unless we hired 1 support agent per customer. Which is not possible financially. But we do our best to get to everyone as fast as possible