Server not Showing up on list

  • So I am posting something in here in hopes that someone might help me. I have contacted gportal but they have done nothing to help me except tell me everything is fine for them. I payed for a server and I have no access to it, it does not show up on the server list and I have had 0 access for over a week. I had access to server for 3 days then they locked me out. As of right now I have 0 access and Gportal claims it works. This is top notch customer service and Sad I have to post on this community for hopes that I can access what I payed for.