So it seems, although GPortal have established a worthwhile forum to allow their customers to provide feedback on service issues, when those complaints or comments are raised the response is to just close the case without comment?
I refer to the case below.
I would have thought the very least would have been a comment from someone within G-Portal acknowledging that what occurred was bad ITSM practice and that process would be reviewed. G-Portal need to look at a methodology whereby appropriate information can be communicated out to Server owners to advise them of changes, particularly when, as is the case with an EA game like Atlas, users are relying on IP addressing to directly connect to the servers.
A simple email advising of the proposed change in advance would have satisfied what was needed.