This service is awful, I've been stuck on updating my server for the past 3 hours. FIX IT!!!!!!
give them some time i had to wat 4+ hours for mine they are a small team just give them some time
Typically it doesn't usually take more than 2-3 hours for an update to complete.
General rule of thumb = If the update or server hangs for longer than 2 hours, go to Support and submit a ticket so they can check if there's something else going on with the server itself. Sometimes things hang and the techie needs to restart something or notify the developer of the game something is up but without a ticket they can't do anything due to privacy issues.