I want to start by saying I helped with a server through G-portal previously and we had very few problems (and the ones we did were resolved by themselves without ever having to send a ticket). But since starting my server this time, which I opened on June 6, I have had many MANY issues. I have sent in two tickets already and may need to send in a third now. I'm writing here in hopes that perhaps it is something I am doing wrong so that issues can be avoided in the future.
For the second time, my server is under "maintenance". I can not do anything with it, and I already had to send a ticket earlier today for another issue. Before then, since opening, any time I try to edit my .ini files I have to reload the page up to 6 times (sometimes more) before I even get them in the drop down to select them. Sometimes even my basic editing options do not show up, and I only have blank boxes. I did think it was my own connection or something at first, but the other admin who is helping me is also having these issues.
Is there something I am doing wrong that my server keeps breaking like this?
I have loved G-portal services in the past but this time I am getting extremely frustrated with the fact that I can't even use the server I'm paying for myself, let alone invite others to join me.